Return & Exchange Policy

1. Return Eligibility

At VELOC, we offer a 30-day return policy from the date of delivery. Items must be unused, unworn, and returned in their original packaging to be eligible for a refund or exchange.

2. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are issued to the original payment method.

3. Exchanges

We offer exchanges for incorrect size or defective items, subject to product availability. If the requested size is not available, a refund option may be provided.

4. Return Process

To start a return or exchange, please contact our support team within 30 days of receiving your order and provide your order number.

Email: info@veloc-bikes.com